What makes our coffee great: We care about our customers

What makes our coffee great: We care about our customers

October 17, 2016

From our customer service to our ingredients, we care about our customers! At Jackie’s Java, we really value our customers’ feedback and we do our best to make changes and adjustments based on what we hear from customers.

Why do we still go to farmers markets? We love meeting our customers! We’ve heard so many suggestions from customers at farmers markets over the years that have helped make us one of the best roasters around. With a team of 7 employees, Jackie still attends as many farmers markets as possible so that she can meet her customers and listen to their feedback.

We have 43 flavors now, most of which were created after a customer requested it. Want a weird flavor? Let us know and we will do our best to accommodate you! We even started packaging our coffee into K-Cups because we had customers asking for it. You’re opinions really do matter to us!

We have a guarantee on our coffee: If you don’t like it, we will take it back and give you your money back. In the 12 years Jackie’s Java has been in business, that has only happened twice. But if you don’t love our coffee, we want to know about it.

And if you’re unsure about what coffee you might like, we want to help! Come into the Roastery and try one ounce samples for just $1. We want to help you find a coffee you like. And while you’re here, we offer free private Roastery tours! Come learn how your coffee is made and buy a bag that was JUST roasted. We are proud of what we make and we want to show it off!

We are passionate about living healthy, and that means having coffee that tastes good and is good for you. All of our flavors are extracts, so no hydrogenated oils, sugars, calories, gluten or fillers.

We also want you to be able to see where your coffee comes from. If you come into our warehouse in Fort Collins, you can see how we make the coffee. You can even buy a bag of coffee that was roasted that day!

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